1. Who is Norscot?
Norscot Group Inc. is an official licensee of Bobcat®. The company is privately held with headquarters in Mequon, WI near Milwaukee. Founded in 1970, Norscot specializes in the development of turn-key marketing, promotional product, and brand identity programs.
2. What are my options for ordering?
Orders may be placed:
Call Customer Service 800.810.3710 (USA & Canada) 262.241.3313 (Worldwide)
Faxed to 800.653.4904 (USA & Canada) 262.241.4904 (Worldwide)
3. Which forms of payment are accepted?
We accept Visa and Master Card. You can also prepay your order with a check or wire transfer. Wire Transfers carry a $25.00 banking fee. Call customer service for a credit application 800.810.3710. Provided your application is approved, we can invoice you with terms.
4. Will I receive a confirmation of my order?
Orders placed on line will be confirmed electronically. The confirmation includes an order number, the list of items ordered, freight charges, tax if applicable. It does not give you the availability of the items.Orders placed via fax, phone, or email will receive a confirmation via email or fax. Please be sure to provide your contact information.
5. Can I change/add/cancel my order?
We process orders throughout the day to ensure your package is shipped within 2-5 business days for in stock merchandise. If you need to cancel or reduce the quantity of an item, or change the shipping address please act PROMPTLY by calling Customer Service, 800.810.3710, Monday - Friday, 8:00 AM to 5:00 PM CST. If you want to add to your order, or increase a quantity please place a new order. Please note that we may not be able to cancel or make changes to your order if it is already in shipping status. But don’t worry you can always call for a Return Authorization to send back the merchandise that you didn’t want.
6. How can I check the status of my order?
You can check on BobcatStore.com, after login go to “My Account”. You can also call Customer Service at 800.810.3710 or 262.241.3313, Monday - Friday 8:00 AM to 5:00 PM CST. Please have your order number available.
7. How do I redeem a Promotional or Gift Certificate?
Place your order via our web site: BobcatStore.com and click the “Pay with Certificate” button on the check-out page, simply enter your certificate number in the Gift Certificate field.
8. What is the Return Policy?
We at Norscot Group, Inc. are confident that our merchandise is the finest available. If for any reason you are not completely satisfied with your purchase you may send it back within 60 days from date of purchase for a refund. Returns require authorization, please call Customer Service at 800.810.3710 for a Return Authorization number. Credit is issued to the original form of payment upon receipt of merchandise. Norscot will reimburse for return shipping if the product was defective or damaged upon receipt. You will be responsible for return shipping charges for merchandise that is not defective and returned within 30 days from the date of purchase. If authorized, returns requested 30 or more days after the date of purchase will be assessed a 15% restocking fee.
9. What if my order arrives damaged or boxes are missing?
Claims for damage or shortages must be made within 5 days of receipt of merchandise. If the damage or shortage is reported beyond 5 days, there may be no recourse.
10. Why is there tax on my order when I am purchasing for resale? We are tax exempt, how do I send my Resale Certificate to you?
Norscot is now required to collect sales tax on internet sales. If you are purchasing for resale, please send your resale certificate to: firstname.lastname@example.org with a reference to your invoice number. We can update your file and adjust the invoice for you.
11. What do I do if I didn’t receive my Reset Password notification email?
It can take up to 30 minutes for the Reset Password email to arrive and it may deliver to your spam folder. If after 30 minutes you have not received an email to reset your password, you will need to re-register here. Please allow up to one business day for our customer service team to grant you approval and send confirmation.